Make a complaint

If you wish to make a complaint or you have a concern about health or social care services go to concern about services.

The information below tells you how to make a complaint about an employee or practices of the Authority.

All our staff are obliged to follow a code of conduct, and to be fair and objective in our dealings with people and organisations.

The Authority has a revised Complaints Procedure for use by any person or organisation who may have a complaint about employees or practices of the Authority. This procedure sets out how we will deal with complaints, encouraging in the first instance that efforts are made to resolve the matter through local resolution. Where this option does not resolve the matter, the complainant is entitled to make a formal complaint: email complaints@hiqa.ie.

Ombudsman for Children’s Office

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact details are as follows:

Healthcomplaints.ie

healthcomplaints logowww.healthcomplaints.ie provides information on how to make a complaint or give feedback about health and social care services in Ireland. It includes information on how to complain to service providers, Ombudsmen and professional Regulators. It also includes information on how to raise concerns with  Regulators such as the Health Information and Quality Authority or the Mental Health Commission. Finally, the website provides detail on advocacy services that will help you make a complaint. The website has been developed for people who use health and social care services in Ireland, as well as for their families, care-givers and advocates.