How we involve people

We are fully committed to hearing from the public, service users, service providers, those working in the health and social care sectors and any other interested parties. There are a number of ways we do this.

Consultations

An important part of our work relates to consulting and engaging with those who have a view on our role in driving patient safety. On a project-by-project basis, we hold consultations and events to get feedback on our work.

Inspections and Monitoring

We talk with residents (in nursing homes and children’s centres) and patients (in hospitals) and their families in addition to managers, staff and interested people. We focus on the experience of the patient or the person living in the nursing home or children’s centre.

Decision making

Our aim is to help you make informed decisions about important health and social care issues for yourself and for your family and friends. Read our standards to find out what you should expect from your health or social care provider. Check out our resource centre, where you can find checklists for choosing a nursing home or find registered centres.

Find out more about how we influence informed decision making for health and social care practitioners and for policy makers.

Investigations

We may undertake or be required by the Minister to undertake an investigation into the safety, quality and standard of healthcare services, if there is a serious risk to the health and welfare of service users.

Workshops

We host workshops. Previous workshops were targeted at providing information on the role of health information standards in increasing patient safety and quality of care and included topics on health information standards, electronic health records (EHRs) and SNOMED CT.

Feedback

We also seek more general feedback through our website and our make a suggestion page.