During the inspection, the inspector will make observations about the premises, the care provided, how the residents’ privacy, dignity and autonomy is respected and promoted, and how the service is managed and governed. The inspector will be happy to speak with any resident, family member, representative or staff member; and will also understand that some residents and relatives may not want to talk with an inspector.
The inspector will also send out resident and family questionnaires to the centre before announced inspections take place. This is to allow residents and their relatives to provide feedback to HIQA should they wish to do so. Throughout the inspection process, the inspector will be required to act in line with our Code of conduct for inspectors and our Code of Business conduct. Where concerns arise, we encourage services to inform us as soon as possible.