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HIQA has developed a Service Charter for the purpose of providing information to people engaging with HIQA’s services on the level of service they can expect from HIQA. The Charter sets out our commitment to engaging with our stakeholders in line with the Principles of Quality Customer Service for Customers and Clients of the Public service. The service action plan includes specific and measurable targets aimed at developing and improving aspects of our interactions with those who engage with us for whatever purpose.

  • Service Charter action plan 2019-2021

  • Update on Service Charter Action Plan 2019