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Following a review of how HIQA monitors and inspects designated centres for older people and people with disabilities, we introduced an enhanced monitoring approach on 1 February 2018.

This updated approach incorporates what we have researched, learned, and feedback received over the past 10 years to ensure that regulation is efficient and effective.

To help you understand how these enhancements will affect you, we held information seminars for providers and persons in charge of designated centres in Cork on 27 November, Galway on 28 November, and Dublin on 5 and 6 December 2017.

A number of frequently asked questions emerged from these seminars, and we have prepared this document to share the answers to these questions.

Topics include:

  • Questions on the registration process
  • Questions on the notifications process
  • Questions on the Provider Portal
  • Questions on the inspection process
  • Questions on compliance
  • Questions on HIQA publications
  • General questions