KPIs promote accountability to service users by facilitating comparisons with other organisations and to stated objectives or targets of an organisation. Further, they promote accountability to central Government for the efficient use of resources with other comparable organisations. Please note that the Authority has subsequently published Version 1.1 of this document in February 2013.
Reflecting an increased awareness of the importance of quality and safety in healthcare, quality assessment has become increasingly critical - unless we actually measure the quality and safety of care, we cannot determine if improvements are being made. This is one of the key ways in which key performance indicators can have a positive impact for patients and service users.