HIQA is developing a new draft Quality Service Charter for the purpose of providing information to people engaging with HIQA’s services on the level of service they can expect from HIQA. Aligned to the Quality Service Charter, we are also developing an action plan which sets out a range commitments aligned to the Principles of Quality Customer Service for Customers and Clients of the Public service. When finalised, the action plan will include specific and measurable actions to give effect to the commitments which are aimed at developing and improving aspects of our interactions with those who engage with us for whatever purpose.

We would like your feedback on this draft Quality Service Charter and the proposed commitments HIQA is making towards meeting the 12 Quality Principles of Quality Customer Service.