Learning through and from experience towards gaining new insights of self and practice.

Where a staff member acts in a manner contrary to law or employee policy.

A timetable that describes what staff are to be present for a specified future period.

A set of actions that is the official or accepted way of doing something.

Standards are a set of high-level outcomes that describe how services can achieve safe, quality, person-centred care and support. They are evidence-based and informed by engaging with those who use and provide our health and social care services.

Describes the purpose and function of a health and social care service.

A person not being present in the short term.

Professionals who are educated to master's degree level and are approved by a relevant body to have the competencies to be senior decision makers that undertake a comprehensive advanced physical and/or mental health assessment of people with complex multiple healthcare needs.

A nurse with management responsibilities for staff and clinical care.

A nurse with specialist training in a specific aspect of care (e.g. skin integrity, dementia).

Doctor with special training and knowledge in a particular area of medicine.

An official who examines the reasons for a person's death, especially if it was violent or unexpected.