HSE Guidance on the transfer of hospitalised patients from acute to residential settings – COVID-19


At the request of the Health Service Executive (HSE), HIQA has circulated a HSE guidance document to providers of designated centres. The document provides advice on the transfer of hospitalised patients from an acute setting to a residential care facility, and from residential care to an acute hospital, during the COVID-19 global pandemic. Services are requested to follow the steps as outlined in the guidance when people are being transferred between services. 

  • HSE Guidance on transfer of people between services during COVID-19


All designated centres for older people must be registered with the Chief Inspector. We monitor and inspect designated centres regularly to ensure they maintain a high level of care and support.

An intended registered provider wishing to register a centre can contact us on (021) 240 9340 or by email at registration@hiqa.ie and our registration team will explain the requirements of the registration process.

The Chief Inspector recognises that residents, their families and their friends may have questions about regulating residential services. Inspectors will always be happy to meet with residents, family, friends and staff while on inspection. Their feedback is always welcome.

HIQA has prepared a range of guidance documents to help providers with various aspects of regulation. These can be found by going to Guidance in the menu on the left or by clicking here.

HIQA has prepared documents in relation to how we operate and what to expect from HIQA staff during an inspection and in your dealings with us:

There is an opportunity to provide feedback to our inspectors during each inspection. We always ask that service providers take this opportunity. In the unlikely event that an issue of concern arises about the conduct of an inspection, then these documents may be of assistance.