Nursing procedures or activities, other than personal care, that a registered nurse performs directly on, to or with a person.

Any preventable event that may cause or lead to inappropriate medication use or harm to a person while the medication is in the control of the healthcare professional, patient, or consumer.

A premises providing accommodation, personal assistance, supervision and other essential daily living activities for people who require it.

A state of mental confusion that starts suddenly.

Services provided with no overnight provision. Encompass a range of public, private, and voluntary provision, covering a wide spectrum of service user groups (older people, people with mental health issues, people with intellectual/learning disabilities, people with physical disabilities, people who are terminally ill, pre-school children).

A specific role in health and social care services which involves assisting with general duties and basic care.

An overarching plan developed to support a person’s health, personal and social care and support needs and provide guidance for staff.

To provide assisstance, guidance or help to a person. This may include emotional, financial, physical, social, spiritual, practical, informational, amongst others.

When a person's brain processes, learns, thinks and/or behaves differently from what is considered "typical".

A qualified professional who specializes in the preparation, dispensing, and management of medications.

Ongoing unwanted and intentional behaviour that annoys or upsets someone.

Where a person deliberately hurts or puts a person at risk of being hurt.