Allegations about a service being unsatisfactory or a service user being mistreated.

Collaborative practice happens when multiple health workers from different professional backgrounds work together with service users, families, carers and communities to deliver the highest quality of care across settings.

A person (either natual or by law) providing residential care services in ireland operating in line with the Health Act 2007 (as amended) registered with HIQA.

A large cluster of health care related professions and personnel whose functions include assisting, facilitating, or complementing the work of physicians and other specialists in the health and social care system, and who choose to be identified as allied health personnel.

A person with a qualification that allows them to provide one or more of a range of health care services.

Someone whose job is examining people's eyes and prescribing glasses or contact lenses to correct sight problems.

A registered professional who plans and provides professional care and support to individuals and groups of all ages who experience marginalisation, disadvantage or special needs.

A registered professional whose job is to help people in a particular area who have social disadvantages or personal problems.

The right that someone has to keep their personal life or personal information secret or known only to a small group of people.

Cardiopulmonary resuscitation: a method used to keep someone alive in a medical emergency, in which you blow into the person's mouth then press on their chest and repeat the process.

An injection formulation of a medication which releases slowly over time to permit less frequent administration of a medication. They are designed to increase medication adherence and consistency, especially in people who commonly forget to take their medicine.