Is the intentional use of medication to control or modify a person’s behaviour or to ensure they are compliant or not capable of resistance, when no medically identified condition is being treated; where the treatment is not necessary for the condition; or the intended effect of the drug is to sedate the person for convenience or for disciplinary purposes.

Information provided by a person which describes circumstances where a person may be at risk.

Services provided with no overnight provision. Encompass a range of public, private, and voluntary provision, covering a wide spectrum of service user groups (older people, people with mental health issues, people with learning disabilities, people with physical disabilities, people who are terminally ill, pre-school children).

The provision of care, protection, psychosocial support and advocacy in partnership with individuals and groups who experience marginalisation, disadvantage or special needs.

A rail or board along the side of a bed, for example one that connects the headboard with the footboard.

A flexible or rigid supportive device used to maintain or support a joint of body part's position(s) to promote pain reduction or healing.

Used to describe a bathroom that is directly connected to a bedroom, usually for the sole use of the occupants of the bedroom.

A facility for children with very high support needs aged between 11 and 17 years of age which is intended to be a short-term, stabilising, safe and secure therapeutic environment. It is a premises, or a part of premises, comprising secure residential accommodation in which a child, in respect of whom a special care order or an interim special care order has been made, is detained for the purpose of the provision to that child of special care and includes accommodation and facilities required for the provision of special care.

An official examination of records and practices.

The regionalised organisational structures of the Health Service Executive (HSE) that providies community and primary healthcare services in Ireland.

Allegations about a service being unsatisfactory or a service user being mistreated.

Collaborative practice happens when multiple health workers from different professional backgrounds work together with service users, families, carers and communities to deliver the highest quality of care across settings.