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  • Providers

    Assessment guidance and assessment-judgment frameworks for designated centres for older people

    Updated
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  • Providers

    Monitoring notifications handbook for designated centres for older people (DCOP)

    Updated
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  • Providers

    Monitoring notifications handbook for disability (DCD)

    Updated
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  • Providers

    Questionnaire for residents

    Updated
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  • Quality Improvement

    How to provide feedback or make a complaint about a children’s social care service

    Updated
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  • Providers

    Regulation Handbook: A guide for providers and staff of designated centres

    Updated
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  • Assessment

    HTA of birth cohort testing for hepatitis C

    Updated
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  • Standards for the assessment of need

    Updated
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  • Guide to Assessment-Judgment-Framework to monitor against the National Standards for Safer Better Healthcare

    Updated
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  • Harassment

    Ongoing unwanted and intentional behaviour that annoys or upsets someone.

  • Physical abuse

    Where a person deliberately hurts or puts a person at risk of being hurt.

  • Resident-to-resident aggression

    Verbal, physical, sexual and material interactions between residents which are negative, aggressive, intrusive or unwelcome and potentially cause physical or psychological distress or harm to the recipient.