The number of people using a service divided by the number of staff.

Where an employee is temporarily not allowed to work due to an investigation.

A disciplinary measure where an employer speaks to an employee about an issue involving their behaviour, conduct, or job performance.

A person provided with residential care at short notice due to unforeseen circumstances.

Where there is an urgent need for people to exit or escape a place due to an imminent threat.

An occasion where a fire alarm issues an audible and/or visual alert.

An occasion where a person requires urgent attention from a doctor or other relevant health professional.

The unintended collision of one motor vehicle with another, a stationary object, or person.

A wearable device worn by a service user that alerts staff if the person enters a particular area.

Any device or system that allows an individual to perform a task that they would otherwise be unable to do, or increases the ease and safety with which the task can be performed.