The National Care Experience Programme seeks to improve the quality of health and social care services in Ireland by asking people about their experiences of care and acting on their feedback. It is a joint initiative by HIQA, the Health Service Executive (HSE) and the Department of Health.
A survey providing patients with the opportunity to describe their experiences of public acute hospital care in Ireland. The purpose of this survey is to learn from patients’ feedback to find out what is working well in our hospitals, and what needs to be improved. The HSE responds to the results of the survey by developing quality improvement initiatives at national, hospital and hospital group levels. In addition, the results of the survey are used to inform monitoring programmes, national policies and standards.
A survey which offers women the opportunity to share their experiences of Ireland’s maternity services, from antenatal care, through care during labour and birth, to postnatal care. The aim of the survey is to learn from the experiences of women to improve the safety and quality of the care that they and their baby receive. The first National Maternity Experience Survey was carried out in early 2020. The results of the survey and the HSE’s response are available on yourexperience.ie.
This is the first national survey asking bereaved parents about their experiences of maternity bereavement care in Ireland. The survey invited parents who have been bereaved by a second trimester miscarriage, a stillborn infant or early neonatal death of a baby to share their experiences of care.
The survey gathers important information on bereaved parents’ lived experiences of maternity bereavement care from antenatal diagnosis through to hospital admission, labour and birth, postnatal and bereavement care, and investigations and follow-up care.
It aims to learn from the experiences of bereaved parents in order to improve the standard and quality of maternity bereavement care in Ireland.
Resources for parents who have been bereaved by pregnancy and infant loss are available at Pregnancy and Infant Loss Ireland.
The results of the survey are available to view here.
The National Nursing Home Experience Survey is the first national survey asking nursing home residents and their relatives and friends about their experiences of nursing home care in Ireland. The survey aims to learn from and understand these experiences in order to improve the care provided in Irish nursing homes.
The results of the survey are available to view here.
The survey is the first national survey asking bereaved relatives about the care provided to a family member or friend in the last months and days of their life.
The survey aims to learn from people’s experiences of end-of-life care in order to improve the services provided both to people who are dying, and to their loved ones.
The Survey Hub supports health and social care providers to develop and implement their own surveys. The Survey Hub offers a suite of resources for anyone aiming to capture the experiences of people using health and social care services.
The Survey Hub provides advice on how to develop and implement a survey, interpret the findings, and make improvements based on the results. The hub contains e-learning modules, presentations, podcasts and guidance.
For more information and to view all the resources and materials available, visit the Survey Hub on yourexperience.ie.
HIQA, as the lead partner in this initiative, is responsible for implementing and managing the National Care Experience Programme.
For further information on the programme, visit yourexperience.ie or follow us on Twitter, Instagram or YourCareExperience.
HIQA, as the lead partner in this initiative, is responsible for implementing and managing the National Care Experience Programme.