National Care Experience Programme

The National Care Experience Programme seeks to improve the quality of health and social care services in Ireland by asking people about their experiences of care and acting on their feedback. It is a joint initiative by the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.

For further information on the National Care Experience Programme, visit www.yourexperience.ie

HIQA, as the lead partner in this initiative, is responsible for implementing and managing the programme, which includes the National Inpatient Experience Survey and the National Maternity Experience Survey.

National Inpatient Experience Survey

An annual survey providing patients with the opportunity to describe their experiences of public acute hospital care in Ireland. The purpose of this survey is to learn from patients’ feedback to find out what is working well in our hospitals, and what needs improvement. “The HSE responds to the results of the National Inpatient Experience Programme by developing quality improvement plans at the national, hospital and hospital group levels. In addition, the results of the inpatient survey inform national policy and HIQA’s healthcare monitoring programme.

National Maternity Experience Survey

A new survey which offers women the opportunity to share their experiences of Ireland’s maternity services. The aim of the survey is to learn from the experiences of women to improve the safety and quality of the care that they and their baby receive. The first National Maternity Experience Survey will be carried out in early 2020.