Where we have the legal power to do so, we can investigate your concern. Where we don’t have this power, we will direct you to the best place to get help, advice, information and support.
The best starting point is usually to bring your concern directly to the person or organisation responsible for providing your care.
You can do this by speaking to:
- the person in charge of delivering the service; or
- to a complaints officer.
You may also wish to put your concern in writing. In many cases, concerns can be resolved at this stage. If the response you get is not satisfactory you may be able to refer your concern for another review.