We develop these standards by looking at international best practice, talking to service users, staff and managers about their experiences and what they would like to improve in the services. National standards describe what each of us using a service should expect from that service.
Our Standards and Quality Improvement team also develop guidance to support providers to understand the various national standards, and to assist with implementing them.
In order to produce guidance that will support staff to meet the standards, we speak with experts, patients, families, carers, front-line staff and managers. The aim is also to allow services users to understand what to expect from those standards. In addition, we identify and support national quality improvement initiatives.
Below is a description of some of the different types of standards and guidance we have developed or are currently developing.