A person who supports children to have their voice heard in certain types of legal proceedings, and makes an independent assessment of the child’s interests.

A brief seclusion of a child for their own safety and the safety of others.

A person or team that advises on the prevention, surveillance, investigation and control of infection.

The provision of what is necessary for the physical and mental health, welfare, maintenance, and protection of an individual.

To provide assisstance or comfort to others to help them manage psycholgocial, social or similar stressors.

Ongoing unwanted and intentional behaviour that annoys or upsets someone.

Where a person deliberately hurts or puts a person at risk of being hurt.

Verbal, physical, sexual and material interactions between residents which are negative, aggressive, intrusive or unwelcome and potentially cause physical or psychological distress or harm to the recipient.

The policy for managing allegations of abuse against staff members.

Someone that has been hurt or killed or has suffered, either because of the actions of someone or something else, or because of illness or chance.

Something bad that happens that is not expected or intended and that often injures someone or damages something.

A death that was unanticipated or occurred earlier than expected.