Ongoing unwanted and intentional behaviour that annoys or upsets someone.

Where a person deliberately hurts or puts a person at risk of being hurt.

Verbal, physical, sexual and material interactions between residents which are negative, aggressive, intrusive or unwelcome and potentially cause physical or psychological distress or harm to the recipient.

The policy for managing allegations of abuse against staff members.

Someone that has been hurt or killed or has suffered, either because of the actions of someone or something else, or because of illness or chance.

Something bad that happens that is not expected or intended and that often injures someone or damages something.