The Health Information and Quality Authority (HIQA) welcomes comments, suggestions and complaints about its performance and conduct in the discharge of its statutory duties and responsibilities. This feedback may come from service providers, patients, carers, relatives, private and voluntary organisations, statutory agencies or the general public. HIQA welcomes all feedback and regards complaints as opportunities to review practice, procedures and identify areas for improvement. The policy sets out the steps in HIQA's complaints process and information on what to do if you remain unhappy with the outcome of your complaint.

Office of the Ombudsman
If you are unhappy with our response to a complaint/appeal then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use.
The best way to contact the Ombudsman is by:
• Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie
• Or writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
• Or calling the Ombudsman on 01 639 5600 if you have any queries or if you need help making your complaint.