Abuse that is perpetrated upon one service user by another service user.

A person who caused abuse to someone else.

A process to establish if there are reasonable grounds for concern.

The prescribed document used to gather information about a safeguarding concern or abuse allegation.

Behaviour that is psychologically harmful of another person and which inflicts anxiety or mental distress by threat, humiliation or other verbal/nonverbal conduct.

Any sexual act which takes places without freely given consent or where someone forces or manipulates someone else into unwanted sexual activity.

When someone says something bad will happen if you speak up or that something bad might happen again.

Communication that is perceived to be a harsh, condemnatory attack towards the victim, either professionally or personally.

An injury that happens without apparent or deliberate cause.

Situations that arise during the provision of care and support from action/inaction that actually/potentially necessitate medical intervention, impact people's human rights, wellbeing or overall care, or lead to decline in health status, disability, infection, or death.

To suddenly go down onto the ground or towards the ground without intending to or by accident.

The spread of a communicable disease among a defined number of people.