Verbal, physical, sexual and material interactions between residents which are negative, aggressive, intrusive or unwelcome and potentially cause physical or psychological distress or harm to the recipient.

The policy for managing allegations of abuse against staff members.

Someone that has been hurt or killed or has suffered, either because of the actions of someone or something else, or because of illness or chance.

Something bad that happens that is not expected or intended and that often injures someone or damages something.

A death that was unanticipated or occurred earlier than expected.

An incident where a resident has been found missing from a centre without the residential care facility staff’s knowledge of his or her whereabouts.

Where a person acts, intentionally or unintentionally, in a manner that causes discomfort or distress to themselves or others around them.