Key Performance Indicators

What are Key Performance Indicators?

Key Performance Indicators (KPIs) are measures of performance that are used by organisations to measure how well they are performing against targets or expectations. KPIs measure performance by showing trends to demonstrate that improvements are being made over time.

KPIs also measure performance by comparing results against standards or other similar organisations. This helps organisations to improve the service they provide by identifying where performance is at the desired level and also to identify where improvements are required. An example of a Key Performance Indicator used in healthcare is the number of patients that are waiting for more than six hours in the emergency department for admission to a hospital bed.

What work is HIQA doing in this area?

The Authority has commenced a project to review the information it currently holds in order to determine what data could be used to compile a report on health and social care in Ireland.

List of relevant work / resources