Disability services publication statement 27 November 2025

Date of publication:
  • Reports published 27 November 2025

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Today, the Health Information and Quality Authority (HIQA) has published 31 inspection reports on designated centres for people with disabilities. HIQA inspects against the Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013 and the National Standards for Residential Services for Children and Adults with Disabilities, which apply to residential services for people with disabilities in Ireland. 
Of these 31 inspections, inspectors found a generally good level of compliance with the regulations and standards in 15 centres operated by a number of providers including: Orchard Community Care Limited; Praxis Care; Redwood Neurobehavioural Services Unlimited Company; Resilience Healthcare Limited
Stewarts Care DAC; Sunbeam House Services CLG; Talbot Care Unlimited Company; The Cheshire Foundation in Ireland; The Rehab Group; WALK CLG; and Western Care Association.

Examples of good practice observed by inspectors included:

  • At a centre in Dublin operated by Stewarts Care DAC, a resident spoke about an upcoming holiday they had planned to Liverpool. They were very excited as this was their first time going abroad. The resident had put together a scrapbook which detailed all the steps they had completed in preparation for their holiday including applying for a passport, exchanging money, booking their hotel, and picking places they planned to visit.
  • Residents expressed a strong sense of happiness and safety in their home at a centre operated by Sunbeam House Services CLG in Wicklow. A resident proudly spoke about personal milestones they had achieved to the inspector, including a memorable trip to London supported by their keyworker to see their favourite musical. They showed the inspector photographs from the trip and described how much they had enjoyed the experience. Additionally, they shared plans for an upcoming trip to a spa hotel, which they were currently organising with their keyworker.
  • At a centre in Meath operated by Talbot Care Unlimited Company, one resident was in paid employment as a green ambassador where they had the responsibility of promoting environmentally friendly practices within the organisation. As part of their goals, some residents were also being supported to avail of a hotel break, go on a ferry journey, attend music festivals as well as getting new furniture for their rooms. 
     

Non-compliance that impacted on the delivery of care and support to residents was identified in 16 other centres. 

Poor governance impacted upon residents’ welfare at a centre operated by The National Association for the Deaf T/A Chime - The National Charity for Deafness and Hearing Loss. Residents’ living arrangements did not fully respect or promote their dignity, rights or quality of life.

Poor governance impacted upon residents at a centre operated by Talbot Care Unlimited Company. Improvements were required in areas such as the management of safeguarding incidents and in the admissions policy for new residents.

Poor governance was identified at a centre operated by Serenity Supported Homecare Ltd ta Serenity Care. The provider was required to make improvements in their safeguarding and risk management procedures as well as arrangements for the management of complaints by residents.

Non-compliance was identified at three centres operated by Resilience Healthcare Limited. In one centre, poor governance was identified, while residents’ restrictive practices and safety measures required improvement in the remaining centres respectively.

Poor governance was found at two centres operated by the Rehab Group. Improvements were required by the provider across these centres in different areas such as staffing, the premises and residents’ personal plans.

Non-compliance was identified at three centres operated by St John of God Community Services CLG. In one centre, the premises did not meet residents’ needs and residents’ right to dignity. In the remaining centres, improvements were required in staffing as well as the premises.

Two centres operated by St Michael's House required improvements in different areas such as measures to protect from the risk of infection and premises.

Residents required better access to their personal finances at a centre operated by Saint Patrick's Centre (Kilkenny)/trading as Aurora-Enriching Lives, Enriching Communities. The premises of a centre operated by Sunbeam House Services CLG required repairs and improvements.

Finally, improvements were required in staff training at a centre operated by Stewarts Care DAC.