Disability services publication statement 5 December 2025
Today, the Health Information and Quality Authority (HIQA) has published 28 inspection reports on designated centres for people with disabilities. HIQA inspects against the Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults) with Disabilities) Regulations 2013 and the National Standards for Residential Services for Children and Adults with Disabilities, which apply to residential services for people with disabilities in Ireland.
Of these 28 inspections, inspectors found a generally good level of compliance with the regulations and standards in 13 centres operated by a number of providers including: Ability West; Avista CLG; Brothers of Charity Services Ireland CLG; GALRO Unlimited Company; Cheeverstown House CLG; and Kerry Parents and Friends Association.
Examples of good practice observed by inspectors included:
- Residents’ rights were promoted at a centre in Limerick operated by Avista CLG. An easy-to-read guide for residents on voting in the presidential election was displayed in the dining room and the person in charge informed the inspector that residents if they wished, were registered to vote. Residents’ religious rights were also respected in the designated centre, with residents exercising a choice of either attending mass watching it online if they wished.
- At a centre in Clare operated by Brothers of Charity Services Ireland CLG, a resident invited the inspector to their apartment and was excited to share their plan to live independently in the community with the support of the provider’s outreach staff. The resident said that they would miss their apartment and their peers, but living more independently was a very important life goal for them. The resident also spoke about family, their roles in the community and in the provider’s advocacy forum and the quilting class they were currently attending.
- During an inspection of a centre in Kerry operated by Kerry Parents and Friends Association, residents told inspectors about an overnight trip they had taken and about taking part in the local St. Patrick's Day Parade. Residents and staff had dressed up as characters from a popular comedy show and they showed inspectors pictures of them participating in the parade and spoke about the plans they had for next year.
Non-compliance that impacted on the delivery of care and support to residents was identified in 15 other centres.
Poor governance impacted upon residents at a centre operated by Barróg Healthcare Limited. An urgent action was issued to the provider to ensure fire safety risks would be addressed. In addition, improvements were required in managing safeguarding incidents and the suitability of the premises to meet residents’ needs.
Non-compliance was identified at three centres operated by Avista CLG. In one centre, concerns were raised about residents’ healthcare and their intimate care needs. In the remaining two centres, improvements were required in different areas such as minimising residents’ risks, staffing and the premises.
Non-compliance was identified at five centres operated by Brothers of Charity Services Ireland CLG. In two centres, improvements were required by the provider in the management of safeguarding incidents. In the remaining centres, improvements were required in different areas such as measures to protect against infection, fire safety and the premises.
Non-compliance was identified at three centres operated by Cheeverstown House CLG. At two centres, improvements were required by the provider to support residents’ access to finances. Concerns were also raised in one of those centres over the handling of residents’ personal information. In the remaining centre, improvements were needed to residents’ personal plans.
At a centre operated by Carriglea Cáirde Services, improvements were required in measures to protect against infection and fire safety.
Residents required greater support to participate in different activities at a centre operated by GALRO Unlimited Company.
Finally, improvements were required in residents’ healthcare and in staffing at a centre operated by Co Wexford Community Workshop (Enniscorthy) CLG.