The National Care Experience Programme has today launched its cross-programme dashboard, a new interactive online dashboard which allows users to explore and compare experiences of care across Ireland's health and social care services. 

The dashboard brings together findings from multiple national programmes of engagement delivered by the National Care Experience Programme, allowing service providers, policymakers, researchers and members of the public to better understand the experiences of people receiving care. 

The new dashboard draws on feedback from over 20,000 patients and service users, gathered through the most recent iterations of the:

• National Inpatient Experience Survey
• National Maternity Experience Survey
• National Nursing Home Experience Survey
• National Maternity Bereavement Experience Survey
• National End of Life Survey. 

Using the internationally-recognised Picker Principles of Person-Centred Care, the dashboard enables users to compare experiences by theme, question and demographic group across different care settings.

For example, analysis shows that most people had confidence and trust in the treatment they received from care staff across health and social care services. 

Further analysis reveals participants were generally less positive about their experiences of receiving clear and accessible information about their care and condition. Participants also felt that their care journey between different services and settings was not as well-coordinated as it should have been.

Commenting on the launch of the dashboard, HIQA’s Director of Health Information and Standards, Rachel Flynn, said:

“We are delighted to make the rich data collected through the National Care Experience Programme over the past decade available through this new dashboard. By bringing together experiences from across health and social care services, the dashboard allows us to identify wider themes and trends that can support research, service planning and ongoing learning. This will help us to better understand people’s experiences of care and use what we learn to inform improvements across services.” 

The new dashboard provides useful system-level insights to support better understanding of the areas of health and social care that work well for patients and service users, and the areas that require improvement.

The cross-programme dashboard is now available on the National Care Experience Programme website (opens new website).

ENDS

Notes:

• The National Care Experience Programme is a shared initiative between the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE), the Mental Health Commission and the Department of Health. 
• The cross-programme dashboard brings together findings from multiple national programmes of engagement and enables comparisons using the Picker Principles of Person-Centred Care (opens new website). 
• Key findings and comparisons can be explored through the interactive dashboard. The dashboard supports comparison by principle of care, question and demographic characteristics. 

About HIQA 

The Health Information and Quality Authority (HIQA) is the independent body that promotes safety and quality in the provision of health and social care services in Ireland.

Through its regulation, standard setting and evidence to inform decision-making functions, HIQA supports health and social care services to consistently deliver excellent standards of care and the best possible health and social care outcomes for all.