Status: Published on

HIQA has developed a draft Service Charter for the purpose of providing information to people engaging with HIQA’s services on the level of service they can expect from HIQA. The Charter sets out our commitment to engaging with our stakeholders in line with the Principles of Quality Customer Service for Customers and Clients of the Public service. The service action plan includes specific and measurable targets aimed at developing and improving aspects of our interactions with those who engage with us for whatever purpose.

We want your views on our draft charter and action plan. This is to enable us to reflect your feedback and make it as relevant as it can be to our stakeholders within the boundaries of our legislative remit. A range of questions are set out for your input.

We will review the feedback received from this consultation exercise and reflect where appropriate in the final document. When we have finalised the charter and action plan we will report on the delivery of our commitments and targets on an annual basis.

Should you have queries or wish to add further, please do so via: