Rachel was appointed as Director of Health Information and Standards in September 2015. She joined the Authority in November 2007 and has held various positions such as the Health Information Manager in Quality and the Head of Healthcare Assurance Programmes in Healthcare Regulation.
She is responsible for overseeing the implementation of the National Care Experience Programme which is the parent body for the National Inpatient Experience Survey and the National Maternity Experience Survey. This national programme encourages people to share their experiences of care and uses the information to improve the quality and safety of these services.
She and her team are also responsible for setting Standards and developing guidance for Health and Social Services. This involves developing person centred standards, based on evidence and best international practice, for health and social care services in Ireland.
She and her team are also responsible for setting standards for all aspects of health information, monitoring compliance with those standards, evaluating the quality of the information available and making recommendations to improve the quality and filling in gaps where information is needed but is not currently available.