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How to provide feedback or make a complaint about a nursing home

Status: Published on
Graphic of older people asking questions

For many, the thought of making a complaint can be off-putting, this booklet aims to help make the process easier for you.

This booklet gives advise on how to make a complaint or provide feedback and what to do if you are not happy with the response. It also provides information on organisations that can support you, free of charge.